Yesterday we talked about searching and placing orders for Robot vacuum cleaner Parts from AliExpress, and today we’re focusing on some of the issues that buyers need to be concerned about once the order is paid for, so let’s take a closer look!
After purchasing Robot vacuum cleaner Parts on AliExpress, buyers usually have to wait for a period of time to receive their packages, and the length of this time is influenced by a number of factors, such as the shipping cost you pay, the delivery option you choose, the distance between your country and China, the volume of trade between your country and China, etc. The biggest impact now is probably the Covid-19 global epidemic.
If the buyer is not able to receive the delivery within the estimated time, you can first try to check the logistics Tracking number on the order page in the background, and then go to some third-party logistics websites to search for relevant updates based on this logistics Tracking number. We recommend buyers to use the service parcelsapp.com, their information is more accurate.
After checking the logistics update information, especially when it shows that it has been delivered to your city, you are suggested to look at the name of the logistics company responsible for the delivery, most of them are local post offices, if not go search their official website to check the status of your parcel through your logistics Tracking number.
If the package is never received and the logistics company is unable to provide relevant information, you can submit a transaction dispute, through which you can protect your basic rights and interests. Because in the vast majority of cases, you are able to get a full refund for not receiving the goods. The seller lost the goods and shipping costs, they are the most unlucky one, so the seller is actually the party that does not want to see the package lost by the logistics company.
If you end up resolving such a dispute through a dispute, you need to pay more attention to the updates in the dispute, and you need to submit informative evidence in the dispute, otherwise many times you will not be able to get a refund because the buyer did not provide evidence in time and lost the dispute.
After receiving the goods normally, you need to check whether the goods are consistent with the goods in your order, if there are errors, especially in the quantity , you should communicate with the seller in a time, usually the seller will find a way to negotiate with you, do not directly go to submit a dispute, so that you and the merchant is not the optimal solution. If the merchant is not willing to negotiate with you, and then go to submit a dispute will be more appropriate.
Finally about reviews, sellers take reviews very seriously. For Chinese sellers, they can make a lot of compromises for reviews, so if you are dissatisfied with the product and service, it is recommended to communicate with the seller first instead of leaving a bad review on the order directly.